Vianet is one of OTI’s partners in Europe delivering actionable insight and contactless payment solutions to businesses in the hospitality, vending and unattended retail sectors. Vianet Group was established in 1994, and been an AIM listed business since 2006. Originally incorporated from their Brulines business working in the hospitality sector and growing to acquire Vendman Systems in 2017.
Vianet currently boast over 300 customers, including a number of global blue-chip clients and have more than 230,000 devices across their estate connected to their platforms. With a seamless end-to-end contactless payment and insight solution, Vianet’s technology offers both convenience and real-time data that give businesses the tools to increase sales, improve efficiencies and save time and money.
A truly End-to-End Solution
With a durable product offering, Vianet’s clever devices including SmartContact contactless payment readers, and SmartMetrics telemetry units. Vianet’s products work in synchronicity with multiple capabilities and applications, as well as being securely encrypted to protect you and your sales and machine data. These products not only allow your customers the convenience and simplicity of contactless payment, but also offer you the tools to increase sales and improve business operations and efficiencies through real time data.
Leveraging Vianet’s technology gives you the opportunity to connect a single data gathering device with its own on-board communication capability to your asset, system or machine. The device then sends data back via Vianet’s Internet of things platform to cloud based servers. Data is collected real time and presented through our SmartVend insight portal, which can be accessed both remotely through a desktop or tablet, and now available on the go with our SmartVend mobile App, enabling you to proactively improve performance and utilisation of assets, creating transformational opportunities for growth from anywhere in the world.
Get greater transparency of your business with SmartVend
For business owners, Data Insight is the key to making positive progress and informed decisions. SmartVend grants you access to all the information you need to optimise your vending machines and increase your sales while managing all your costs.
As a vending or unattended retail operator, one of the biggest challenges encountered is having the time and resource to monitor all your machines, from Sales trends and stock levels, to technical misfunctions. Vianet’s latest software release, SmartVend can offer you improved monitoring so you can promptly react to your machine performance, and quickly target technical problems, improving route planning, avoiding extra costs on unnecessary stock refills and saving time from making unrequired machine engineering visits.
Through its easy functionality and concise reporting, SmartVend offers you a greater insight into your machines’ data offering you a better understanding of their . This helps you in establishing the key areas which need improving and take immediate action in order to increase your profits and boost your machines’ efficiency. Moreover, it will enable you to adopt new payment systems, including contactless payment and NFC (Near Field Communication) together with interactive vending technologies.
How SmartVend can help you to optimise your vending and machine operations:
1. REVIEW AND REACT TO YOUR MACHINE’S PERFORMANCE
The Sales and Performance Insight reports provide you with actionable data indicating which machines are underperforming to help you identify machine trends and make well-informed decisions.
2. GAIN QUICK ACCESS TO DETAILED MACHINE INFORMATION
Machine Information gives you a quick and detailed insight into your machine’s data, revealing information in terms of open tickets, signal strength and sales data which can then be drilled down, filtered and exported from regions to individual machines. The overviews generated will highlight sales patterns to facilitate trends analyses.
3. SAVE TIME AND MONEY BY ONLY VISITING MACHINES THAT NEED YOUR ATTENTION
With the capacity to check your inventory for each machine, SmartVend’s Planning Map can generate a ‘pick-up’ list based on your stock levels saving you from making extra purchases and spending unrequired money.
4. PROACTIVELY TARGET ENGINEERING WORKS TO PREVENT ISSUES MOVING AWAY FROM REACTIVE SERVICE CALLS
SmartVend’s operational reports provide regular information on your machines’ performances aiding you in identifying and reacting to any technical issues that might appear. By being able to individually target those machines which need technical support, you will save time and prevent extra costs.
Closed User Group & Micro Market Capabilities
Our SmartContact Contactless Payment devices come with closed user group & micro market capabilities, working as payment with NFC and Mifare cards. This functionality can allow you to create a designated user group and set limits and behaviours up for each member, as well as track sales and activity from members of your group. This is also a fantastic solution, not only for controlled payments in a group environment, but also where identification or tracking is required.
Dedicated Field Engineers and Helpdesk Support
Our dedicated team of engineers and customer support advisors are here to make your end-to-end journey as seamless as possible. From carrying out installs, to troubleshooting and general support queries, Vianet offer customer service on multiple levels from on site engineers, to remote assistance from our helpdesk, right through to our Helpdesk website and SmartAcademy training platform, providing 24-hour access to installation and troubleshooting guides, FAQs and ‘how to’ videos.
Vianet is based in the UK with clients across the globe across their sectors.
For more information about our services and solutions: https://vianetplc.com
